Took my car in to be service due to a recall and unfortunately the work was unable to be completed at the time due to the part not being in. I ended up having to leave my car an additional 3 days until the part arrived. Megan was great with communicating everything throughout the whole process. She helped me get into a rental due to not having my car, she communicated immediately upon finding out the work couldn't be completed, she communicated immediately upon the part arriving as well as once the work was completed. She was very nice, attentive, friendly, understanding and made this whole process as easy as it could have been. She was also always available. If I had questions or concerns she responded immediately. I really appreciated having Megan to help through the process.